FAQS

-Products-

What are your pieces made from?

Many of our pieces are made of 100% GOTS certified organic pima cotton. Our knits are made of 100% tanguis cotton. Because of the ideal growing conditions, extra-long staple length and hand harvesting, Peruvian pima cotton is considered the world's finest, characterized by its exceptional durability, softness and brilliant luster.

We also incorporate many vintage textiles sourced from Peru's Andean highlands, in particular from 'El Valle Sagrado de los Incas' into our designs. These textiles are hand-woven from natural fibers and the vibrant colors are made from natural dyes derived from the plants, flowers, rocks and roots native to the region. Many of these textiles are decades old which we feel adds more character and life to your piece and therefore should be treated with lots of care and love.

 

What size should I order?

Please refer to the measurement chart on the individual product page. Our garments usually run true to size. 

 

How do I care for my Wild Wawa piece?

Please refer to the 'Care Instructions' section on the product page as each garment is different. However, on a general note, when garments contain a large amount of craftsmanship detail like hand embroidery, beading, etc. we recommend hand-washing your garment gently using cold water and laying flat to dry. Low iron if needed. 

 

-Shipping & Returns-

 What is your return/exchange policy?

You can find our return policy here. If you still have questions or doubts please feel free to contact us and we'll happily help you resolve any questions you still have.

 

Do you ship world-wide?

Yes! There's nothing we love more than seeing our designs on wild wawas all around the globe. We charge a flat-rate fee of $20 for international orders (in some cases more depending on the country). Customers are responsible for any duties, tariffs and custom fees that may apply. Please note that all international sales are final. Unfortunately, we cannot be responsible for lost or missing international packages. 

 

How long will it take to receive my order?

All our garments are ready to ship at the time of purchase but please allow up to 4 business days for processing. For domestic delivery, allow 3-5 business days until receipt, and for international shipping, please allow up to three weeks.

 

What if my package is lost or stolen?

Wild Wawa cannot be held responsible for lost or stolen packages. As soon as we ship out your order we will send you a tracking # for it. Once your package tracks with USPS as 'delivered' we cannot be responsible for replacing if stolen or missing. Please check with your local USPS if you believe your package has been lost or stolen.