Shipping & Returns
All purchases will be processed and shipped within 5 business days of order via USPS First Class Mail from our warehouse in San Diego, CA. Customer will be sent a tracking number once order ships. Orders generally take 2-3 business days from ship date until delivery. If you need expedited shipping please email us at firstname.lastname@example.org and we'll do our best to accommodate your request. Please note that once a package tracks with USPS as "delivered" we cannot be responsible for replacing if stolen or missing. Please check with your local USPS if you believe your package has been lost or stolen.
All purchases will be processed and shipped within 5 business days of order via USPS First Class International from our warehouse in San Diego, CA. Customer will be sent a tracking number at the time of purchase and after that Wild Wawa cannot be held liable for lost packages. Please note that the buyer is responsible for any import or custom fees that may apply. Orders generally take up to three weeks from ship date until delivery. Delays may occur due to customs so please allow up to four weeks before checking in or inquiring with your local post office.
- We want our customers to be completely satisfied when shopping with us. If for whatever reason you're not completely satisfied with your purchase, we allow 14 days from the date of purchase to be notified of your request for a refund. After 14 days all sales are considered final.
- At this moment we're not processing any exchanges; if you were looking to exchange your purchase for something else in our shop, we'd recommend going ahead and purchasing the new item and then following our standard returns process for the initial item.
- Returned items must be in unworn/unwashed condition and in all their original packaging in order to be eligible for return.
- Please note that shipping costs are non-refundable unless the item was faulty or damaged or their occurred some other mistake on our behalf.
- When shipping a return back to us we strongly recommend adding tracking to your shipping as we cannot be held responsible for packages lost in transit.
- International orders, sale items and special orders are considered final sale and aren't eligible for refunds.
How to make a return
- Please email us at email@example.com with "Return request" and your order number in the subject line. Please include the style information and if possible the reason for your return.
- We will get back to you within 48 hours with our authorisation to ship the order back to us as well as the ship back address.
- Once your return is received and inspected we will send you an email letting you know that we've received your returned item and whether your return was approved or rejected.
- If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment minus shipping charges.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Due to the higher costs and limited tracking capabilities associated with shipping orders outside of the U.S., all international sales are final and not eligible for refunds or exchanges at this time.